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About Us
Frequently Asked Questions
Need help finding information? Take a look at some of our Frequently Asked Questions and helpful links.
Product
Chefmax focuses on the production of whole line of intelligent kitchen appliances, such us commercial restaurant range, commercial refrigeration, automatic cooking machine, commercial dishwasher, food processing machines and etc. Every piece of equipment and stainless steel products is tailor-made for your kitchen.
The MOQ of our products is 1pc for most of the models.
Each of our products has CE, ETL, ISO9001, NSF, CSA, PSE and other certifications, and each product is tested for at least 48 hours before leaving the factory, so you can be completely assured of the quality.
Chefmax does not provide samples, we recommend that you buy some samples before placing a bulk order so that you can also check our quality and service.
We can put your logo on the top of Glass Plate or Control Panel.
Shipping
It takes about 15-20 days after receiving your deposit. For regular products we keep stock. Customized products takes around 30 days.
If you need a specific time, please discuss it with our sales team and we will confirm the time with you according to the quantity and specificity of the goods.
Company
Chefmax pay more attention to every detail control from design, procurement, production, packaging, delivery to Installation. OEM or ODM are available.
Chefmax founded in 2002. At the beginning, we mainly produce induction heating equipment and is the top three induction equipment factories in China.Have started to develop and sell automatic cooking machines and commercial dishwashers in the past 7 years.At present, sales department has 350 people, and there are more than 1,000 employees counting factory staff.
We serve a variety of industries including: casual dining, full service restaurants, concession stands, amusement/theme parks, universities and school districts, hotels/resorts, food trucks, bars, institutional facilities, and more.
Our normal business hours are Monday through Saturday, 9 a.m. to 7 p.m. Outside of normal business hours, we offer 24/7/365 emergency service. If you have an emergency service request, please call us at +86 13265320092 and we will connect you with an on-call technician.
Payment
For customized products, we must prepare spare parts. Therefore, according to company regulations, we first need to collect a 50% deposit.
We accept most methods of payment, including bank cards, credit cards, or checks. Any of these methods are acceptable as long as we receive cleared funds in advance.
Repair
We offer a one-year warranty, during which we will provide free spare parts in case of any damage, and provide you with professional guidance.
As you would expect from an international company, all our kitchen equipment offers 24 hour, 365 days a year technical support and is certified to comply with all current food and hygiene regulations. Our engineers are in charge of the service line, which is online 24 hours a day, and you can call us directly at +86 13265320092.
Others
We can put your logo on the top of Glass Plate or Control Panel.
For the time being is not, we are planning this thing, most of our machines are very simple to install, we will also provide professional operating manuals, video guidance, and our technical participation in the after-sales.
The main things to consider when planning a kitchen installation are budget, schedule, equipment requirements and design. We can work with you to incorporate all of these elements into your project plan. Together we will discuss the requirements for food storage, preparation, cooking, serving, cleaning and sanitation to ensure an optimized kitchen process for fast, safe and sanitary food distribution.